This comprehensive warranty is extended to you by Premium Levella Depot, the exclusive distributor of Premium Levella brand in the United States. We are committed to ensuring your satisfaction and providing peace of mind with our high-quality products.

1. Types of Installations:

Our warranty applies to a wide range of installations, covering all our products in residential settings and even extending to light commercial products installed in commercial properties. This ensures that you are covered whether you're enhancing your home environment or optimizing your business space.

2. Product Registration:

While registration is not mandatory for the Basic Warranty, we strongly encourage you to register your product promptly to unlock the full benefits of our Standard Warranty. You have a generous window of up to 60 days post-purchase to register your equipment. Failure to register within this period will still grant you coverage for 1 to 5 years, depending on the purchased product.

The registration process is straightforward. Click the link and fill out the form at https://premiumlevelladepot.com/pages/product-registration. Alternatively, you can attach the form at the end of this document and email it to sales@premiumlevelladepot.com. Or send it by postal mail to 5630 Yahl St, Suite3, Naples, FL 34109.

Note: Please visit our website www.premiumlevelladepot.com. It's mandatory to review our warranty policies on our website and the basic and extended warranty for your product to determine the category to which your purchased product belongs.

3. Exclusions to Warranty Coverage:

We believe in transparent coverage. It's important to note that the warranty does not apply to products installed outside the United States, those used for non-comfort purposes, or products designated as residential but installed for commercial purposes.

4. Warranty Coverage:

Our warranty is designed to cover defective parts resulting from everyday use and proper maintenance. This ensures that you are protected in the event of unforeseen issues.

5. Warranty Does Not Cover:

While we stand by the quality of our products, specific scenarios are beyond the scope of our warranty coverage. Damages due to faulty installation, external perils, use of non-compatible parts, improper use, or lack of proper maintenance are not covered.

6. Warranty Begin Date:

Your warranty journey commences on the installation date for existing residences and commercial buildings. For new residential constructions, the warranty starts on the date of sale to the first buyer. We understand the importance of this date, and to maintain fairness, the warranty's initiation cannot exceed six months beyond the product's manufacturing date.

7. Warranty End Date:

The duration of your warranty hinges on whether your product is registered. The Basic Warranty covers 1-5 years, depending on the purchased product. Meanwhile, the Standard Warranty, applicable to registered products, extends the impressive coverage period to 5-10 years, depending on the specific product.

This timeline is calculated from the product's installation date for existing structures or commercial buildings and the date of sale for new residential constructions.

Don't forget to visit our website www.premiumlevelladepot.com. Reviewing our warranty policies on the website is mandatory. It will help you understand the basic and extended warranty applicable to your product, allowing you to determine the specific category to which your purchased product belongs.

8. Remaining Warranty:

Should any part, component, or product be replaced under warranty, it inherits the remaining duration of the original warranty. This ensures continuous coverage for your peace of mind.

9. Warranty Procedure:

In the rare event of a defect, we've streamlined the process to ensure swift resolution. Premium Levella Depot will furnish a new or remanufactured replacement part at no charge. Additionally, associated shipping costs for replacement parts may be covered at our discretion under certain conditions.

However, it's important to note that any labor and/or costs for supplies or materials used during the replacement process remain the owner's responsibility. We believe in transparency, and this approach ensures you are fully informed.

10. Refrigerant:

Certain costs related to the refrigerant, including charging, recharging, adjustment, or removal of the refrigerant, are not covered under any circumstances. Our products undergo rigorous quality controls, leaving the factory in perfect working condition, and are individually tested to ensure they are free of refrigerant leaks.

Obtaining Warranty Service:

Your satisfaction is our priority. To initiate warranty service, contact the installer or a qualified contractor. They will determine the cause of the failure and diagnose the product accordingly.

We provide comprehensive diagnostic information, including manuals and videos based on specific error codes. However, please note that we cannot remotely diagnose a product and offer remedies without submitting proper diagnosis results.

If you determine that the failure is caused by a defect covered under this warranty, you, the installer, or the contractor may contact Premium Levella Depot to request warranty service. To facilitate this process, provide copies of the official warranty registration card, purchasing documents, a diagnosis report, and any additional information requested.

We may ask for photos and other diagnostic information to ensure a thorough understanding of the situation. We aim to make this process as smooth as possible for you.

Legal Remedies:

An arbitration clause covers your rights and the resolution of any disputes. This ensures a fair and neutral process to address any issues that may arise. Please review this arbitration clause carefully, as it affects your legal rights.

Contact Information:

If you require further information or assistance regarding this warranty policy, do not hesitate to reach out to our support team at: